VoucherStack Terms of Service

  1. General
    1. These Terms of Service set out the terms and conditions on which VoucherStack provides the Service to Publishers.
    2. By ticking the “I agree to the Terms of Service” box on the register screen, you confirm that either:

      (a) you are a Publisher intending to enter into the Agreement with VoucherStack in a personal capacity, and that you agree to comply with the Terms of Use; or

      (b) you are an employee, agent or subcontractor of a Publisher who has been given the necessary authorisations by the Publisher to login to the Hub, to agree to comply with the Terms of Service and to enter into the Agreement with VoucherStack, in each case on behalf of the Publisher.

      If you are unable to provide one of the above confirmations, you must not tick the “I agree to the Terms of Service” box, or otherwise use or access the Publisher Hub.
  2. 2. Definitions

    2.1 In these Terms of Service, the following expressions have the following meanings:

    “Affiliate Network” an entity providing an affiliate marketing service on behalf of multiple Merchants.
    “Agreement” the agreement between VoucherStack and the Publisher which (i) is created on acceptance by VoucherStack of the Publisher’s application in accordance with clause 3.1 and (ii) incorporates the Terms of Use.
    “Chargeback” as defined in clause 9
    “Content” means the proprietary content (which may, at VoucherStack’s discretion, comprise text, images, audio, video and/or other material) that VoucherStack makes available to the Publisher pursuant to an Agreement.
    “Merchant” a supplier of goods and/or services which is included in the list of Merchants on the Publisher Hub at the time of the relevant Sale.
    “Publisher” a person or other entity who is entitled to access and use the Service under the terms of an Agreement.
    “Publisher Revenue” the Publisher’s share of the Total Revenue, as determined in accordance with clause 6.
    “Sale” following a referral of a User from the Publisher’s website to a Merchant’s website, a supply of goods and/or services by such Merchant to such User during the cookie life-time (as prescribed by such Merchant).
    “Service” means access to and use of (i) the Publisher Hub, and (ii) the Tools.
    “Total Revenue” a payment made by a Merchant, Affiliate Network or Advertiser to VoucherStack.
    “Usage Data” information collected or created by the use of the Service.
    “User” a user of the Publisher’s website(s) that is referred to a Merchant via the Service and/or interacts with the Merchant by purchasing goods and/or services or providing the Merchants with some other benefit (including, but not limited to, registering with the Merchant’s website or subscribing to a newsletter).
  3. The Service

    3.1 VoucherStack may approve or reject an application to register for the Service at its entire discretion. If VoucherStack decides to reject an application, it is not obliged to provide the Publisher with its reasons for doing so. If VoucherStack approves an application, it will notify the Publisher by email, and the Publisher will then be able to access and use the Service.

    3.2 The Publisher acknowledges and agrees that its registration for the Service is specific to the website or websites set out in the Publisher’s application, and that it may not use the Service in relation to any website other than those for which it has VoucherStack’s prior permission.

    3.3 If the Publisher wishes to use the Service in relation to any additional or alternative website(s) then the Publisher may request (via the Publisher Hub) that such website(s) are added to its registration (an “Additional Domain Request”). VoucherStack may approve or reject each Additional Domain Request at its entire discretion. If VoucherStack decides to reject an Additional Domain Request, it is not obliged to provide the Publisher with its reasons for doing so. If VoucherStack approves an Additional Domain Request, it will notify the Publisher by email, and the Publisher will then be able to access and use the Service in relation to such additional or alternative website(s).

  4. Merchants

    4.1 The Publisher acknowledges and agrees that:

    4.1.1 VoucherStack may from time to time, and with immediate effect, integrate or exclude any Merchants into the Service.

    4.1.2 Merchants may from time to time, and with immediate effect, vary commission rates and the way in which Total Revenue is calculated;

    4.1.3 Merchants may from time to time, and with immediate effect, terminate their involvement in the Service, either across all publishers, or in relation to specific publishers that they deem do not meet their terms of use, policies and standards;

    4.1.4 changes pursuant to clauses 4.1.1, 4.1.2 or 4.1.3 will only be notified to the Publisher by way of updates to the Publisher Hub when possible, and it is the Publisher’s responsibility to check the Publisher Hub to ensure that the Publisher is up to date with such changes; and

  5. Use of Core Tools, Optional Tools and Content


    5.2 In order to use any Tools, the Publisher:

    5.2.1 acknowledges that use of any other, third party affiliate marketing link affiliatization service directly alongside the Service may interfere with the correct operation of the Service, including the calculation of Total Revenues;

    5.2.3 acknowledges that VoucherStack reserves the right to monitor the Publisher’s use of the Tools to ensure they are being used by the Publisher in accordance with the Terms of Use. Whether the Publisher’s use of the Tools is in accordance with the Terms of Use shall be determined by VoucherStack in its sole discretion.



    5.6 Notwithstanding any other term or condition set out in the Terms of Use, VoucherStack reserves the right at any time in its sole discretion, without notice or liability to the Publisher: (i) to refuse to permit the Publisher to use any one or more of the Tools; and (ii) to amend the measures taken to protect against inappropriate use of the Service.

  6. Revenue

    6.1 The Publisher shall be entitled to the following percentage of the Total Revenue (less any Chargebacks) as follows:

    6.1.1 Voucher Codes Widget 65%;


    6.2 The calculation of Total Revenue shall be performed by the relevant Merchant or Affiliate Network, and communicated to VoucherStack. The Publisher acknowledges that:

    6.2.1 different Merchants use different Total Revenue structures, which may include (without limitation) using fixed amounts per Sale or referral, percentage based methods, or “cost per click”;

    6.2.2  Merchants may refuse to pay Total Revenue on a number of grounds (including, without limitation, as a result of fraud, search keyword bidding, and tracking errors), and that the Publisher has no right to appeal or otherwise challenge a Merchant’s decision to refuse to pay Total Revenue;

    6.2.3 a sale of goods and/or services by a Merchant may follow two or more referrals from a User across different marketing channels and the Merchant may not pay a Total Revenue to VoucherStack if a referral using a different marketing channel was made more recently than the Publisher’s referral; and

    6.2.4 where Merchants participate in more than one affiliate program and both or all affiliate programs are with Affiliate Networks participating in the Service, VoucherStack in its sole discretion shall attribute the Total Revenue either to the Affiliate Network offering the best commercial return or the program from the best performing Affiliate Network.

    6.3 The calculation of Total Revenue and Publisher Revenue shall be performed by VoucherStack. The Publisher acknowledges that:

    6.3.1 Total Revenue shall be calculated based on payments collected from Advertisers, less deductions for fees and charges levied by third parties (including but not limited to Data Management Platforms and audience syndication platforms); and

    6.4 VoucherStack shall collect, calculate, and aggregate the Publisher Revenue for all Tools, and display in reports accessible via the Publisher Hub.

  7. Payment Terms

    7.1 VoucherStack will pay the Publisher the Publisher Revenue for a given month, minus any Chargebacks made in accordance with clause 9 and any pending payments from Merchants and/or Affiliate Networks:

    7.1.1 in the case of all Tools, no later than 92 days after the end of that month; or within 30 days of receiving payment from the networks

    7.2 If the amount of the Publisher Revenue is less than $65 / £50 / €55 (excluding any VAT element if appropriate) in any month (the “Minimum Threshold”), any such amount will be carried over and paid when the cumulative amount due for payment to the Publisher exceeds the Minimum Threshold.

    7.3 Payments will be made in accordance with the payment method selected by the Publisher in the Publisher Hub. While VoucherStack is responsible for the cost of making payments, the Publisher is solely responsible for any fees charged by the Publisher’s bank or other provider for receiving funds.

  8. Chargebacks

    9.1 A Merchant may require VoucherStack (either directly or via an Affiliate Network) to reverse the Total Revenue paid in respect of a Sale (a “Chargeback”) in certain circumstances, including (but not limited) to the following:

    9.2 In the event of a Chargeback, the Publisher’s sales figure available on the Publisher Hub will be reduced accordingly. The Publisher acknowledges and accepts that information regarding individual Chargebacks is not available, whether on the Publisher Hub or otherwise, and that a Publisher has no right to appeal or otherwise challenge a Chargeback.

    9.3 The Publisher acknowledges and agrees that Total Revenue remains subject to Chargebacks, and is therefore conditional, even after it has been paid to VoucherStack or the Publisher.

  9. Service Availability

    10.1 VoucherStack will use its reasonable endeavours to ensure that the Service works on the Publisher’s website(s), but gives no warranty that the Service will achieve any minimum availability or response targets.

    10.2 The Publisher agrees to notify VoucherStack promptly of any Service availability or performance issues via e-mail or the Publisher Hub. VoucherStack will use reasonable endeavours to correct any reported issues as soon as reasonably practicable.

  10. Service Suspension

    11.1 If VoucherStack has reasonable grounds to believe that the Publisher is not using the Service in accordance with the terms of the Agreement and/or in breach of the Program Policies, VoucherStack may:

    11.1.1 request the Publisher either to remedy the breach or other default within such time scale as VoucherStack may reasonably require; or

    11.1.2 if VoucherStack in its discretion considers that the breach or other default is sufficiently serious, or if the Publisher has failed to respond to VoucherStack request under clause 11.1.1 to VoucherStack’s reasonable satisfaction, suspend the Publisher’s access to the Service, in whole or in part, with immediate effect and without any obligation to provide prior notice (a “Service Suspension”).

    11.2 As soon as reasonably practicable following a Service Suspension, VoucherStack will notify the Publisher of the reason(s) for the Service Suspension and, where applicable, confirm the steps that the Publisher is required to take in order for VoucherStack to reinstate the Publisher’s access to the Service.

    11.3 VoucherStack will reinstate the Publisher’s access to the Service as soon as reasonably practicable after it has:

    11.3.1 received written confirmation from the Publisher that the breach or other default giving rise to the Service Suspension has been remedied or rectified; and

    11.3.2 where applicable, VoucherStack has carried out tests or otherwise satisfied that such breach or other default has in fact been remedied or rectified.

  11. Term and Termination of the Agreement

    12.1 The Agreement will commence when VoucherStack notifies the Publisher in accordance with these Terms of Service that the Publisher’s application has been accepted and, unless terminated earlier in accordance with clause 12.2, will continue until either party gives the other party written notice of termination at any time via email. Notices to VoucherStack should be sent to support@voucherstack.co.uk. Notices to the Publisher will be sent to the email address provided by the Publisher in the Publisher Hub.

    12.2 Either party may terminate the Agreement with immediate effect if:

    12.2.1 the other party becomes bankrupt, insolvent or unable to pay its debts in accordance with Section 123 of the Insolvency Act 1986; or

    12.2.2 the other party is in breach of any material term of the Agreement and, in the case of a breach capable of remedy, has failed to remedy such breach within three (3) days of having been notified in writing of such breach.

    12.3 On termination of the Agreement:

    12.3.1 the Publisher will immediately cease use of the Service, remove all instances of the VoucherStack Tools from the Publisher’s website(s), and promptly return to VoucherStack, or at VoucherStack’s written request, destroy, any and all of its intellectual property rights, information and/or materials in the Publisher’s possession; and

    12.3.2 except where (i) the Agreement is terminated by VoucherStack under clause 12.2 (in which case the Publisher forfeits all rights to receive any further payments) or (ii) the Publisher Revenue accrued (less any Chargebacks) is less than the Minimum Threshold, VoucherStack shall pay the Publisher the Publisher Revenue accrued (less any Chargebacks and pending payments from Merchants, Advertisers and/or Affiliate Networks) not later than the date falling three (3) months after the date of termination.

  12.  Licence

    13.1 All intellectual property rights subsisting in, relating to or arising out of the Service (or any part thereof) shall at all times be owned by and vest in VoucherStack, including all developments or enhancements to the Service (or any part thereof). Subject to clause 13.2, the Publisher agrees that the Agreement does not transfer or grant any right, title or interest in VoucherStack’s intellectual property rights in the Service (or any part thereof) to the Publisher.

    13.2 VoucherStack grants to the Publisher a non-exclusive, non-transferable, non-sublicensable, revocable, worldwide, licence to use the Service during the term of the Agreement.

    13.3 The Publisher shall not be entitled to use the Service in any other way other than as set out in the Agreement. Any attempt to interfere with the operation of the Service (or any part thereof) will constitute a breach of the Agreement.

    13.4 Subject to Audiences revenue distribution and usage terms as described in clause 6 and 5.3 respectively, the Publisher grants to VoucherStack a worldwide, non-exclusive right and licence to:

    13.4.1 collect, use, and disclose Usage Data as provided in our Privacy Policy, and to allow our third party partners to do the same;

    13.4.2 merge and infer connections between multiple sources of non-Personally Identifiable Usage Data, for purposes including but not limited to, creating derivative products, training algorithms, and other research and development;

    13.4.3 licence, re-licence, sub-licence, or distribute Usage Data or derivatives to third parties directly or through distributors including any and all rights granted to VoucherStack in this Agreement; and

    13.4.4 use Usage Data in connection with Service optimization, analysis, and product development and improvement, the results of which shall be owned exclusively by VoucherStack.

  13. Assignment

    The Publisher may not assign or otherwise transfer its rights and/or obligations under the Agreement, whether in whole or in part.

  14. Communication

    15.1 Any notice under the Agreement shall be in writing and shall be made either via e-mail or certified mail to the other party’s registered office address. Notices sent by e-mail will be deemed effective 24 hours from the time of sending and notices sent by mail will be deemed effective 48 hours after posting.

    15.2 VoucherStack may disclose its relationship with the Publisher in its marketing material (including its website(s)) and in its operational relationship with Affiliate Networks and Merchants, including using for such purposes the Publisher’s name and trademarks.

    15.3 The Publisher agrees that VoucherStack may use the Publisher’s contact details (including its email and registered address) to notify it about its account with VoucherStack, any issues relating to, and updates to, the Service, and any modifications to the terms of the Agreement.

  15. Modifications

    VoucherStack may modify all or any part of this Agreement, at any time and at its sole discretion, effective immediately upon notice published on the VoucherStack Publisher Interface. Continued participation in the Service after receiving notice of such modification will constitute the Publisher’s unconditional acceptance of the modification to this Agreement.

  16. Indemnity

    The Publisher shall indemnify, defend and hold harmless VoucherStack against all losses, liabilities, damages and costs (including legal expenses) sustained, incurred or suffered by VoucherStack as a result of any claim, action or proceeding that: (i) the Publisher’s websites infringe the intellectual property rights of any third party; (ii) the Publisher is in breach of its obligations under the terms of the Agreement; or (iii) any third party claims arising from the Publisher’s use of the Service otherwise than in accordance with the terms of the Agreement.

  17. Liability

    18.1 Except as expressly and specifically provided in the Agreement, all warranties, conditions, representations and other terms of any kind, whether express or implied, are, to the fullest extent permitted by law, excluded from the Agreement. In particular (but without prejudice to the generality of the foregoing), VoucherStack makes no express or implied warranties or representations with respect to the operation or availability of the Service. VoucherStack will not be liable for the consequences of any interruptions to or errors in the Service.

    18.2 VoucherStack shall not be liable for: loss of profits; loss of business; depletion of goodwill or similar losses; loss of anticipated savings; or loss of goods; or loss of use; or loss or corruption of data or information; or any special, indirect, consequential or pure economic loss (whether or not falling in any of the foregoing categories), costs, damages, charges or expenses.

    18.3 Subject to clauses 18.1 and 18.2, VoucherStack’s total aggregate liability under or in connection with the Agreement, whether for breach of contract, tort (including negligence), misrepresentation or otherwise, shall be limited to an amount equal to VoucherStack’s share of Total Revenue during the year preceding the date on which the claim arose.

    18.4 Nothing in the Agreement excludes the liability of either party for any other liability which cannot be excluded under applicable law, including fraud, fraudulent misrepresentation, or death or personal injury caused by either party’s negligence.

  18. Force Majeure

    Neither party shall be liable to the other by reason of any event arising which is beyond the reasonable control of the affected party (including any industrial action (save in respect of affected party’s employees or suppliers), governmental regulations, fire, flood, disaster, civil riot or war).

  19. Entire Agreement

    The Agreement constitutes the whole agreement between the parties relating to its subject matter and supersedes any prior drafts, agreements, undertakings, representations, warranties and arrangements of any nature, whether in writing or oral, relating to such subject matter save that this clause 20 shall not exclude liability for any fraud or fraudulent misrepresentation of a party.

  20. Governing Law and Jurisdiction

    The Agreement shall be governed by, and construed in accordance with, the laws of England and Wales. In relation to any legal action or proceedings to enforce the Agreement or arising out of or in connection with the Agreement each of the parties irrevocably submits to the non-exclusive jurisdiction of the courts of England and Wales